Booking a London airport transfer online takes less time than most people expect. The form is short, the fare is shown before you confirm, and the whole process from entering your address to receiving your booking confirmation takes under five minutes. What matters is that you have the right details to hand — specifically your terminal number, your flight number and your luggage count — so the fare is accurate and your driver is prepared.
This guide walks through the booking process step by step, explains what each field is used for, and tells you what to expect between the moment you book and the moment your driver arrives.
Start with your pickup address (full postcode) and your destination — either an airport terminal or a street address. For airport departures, select the airport and specify the terminal. For airport arrivals, add your flight number: this is how we track your landing time and ensure your driver arrives at the right moment. Enter your travel date, your preferred pickup time, and the number of passengers and bags. All of this shapes the fare and the vehicle type options shown to you.
Once your journey details are in, the system shows you available vehicle types with their fixed fares. A saloon is the smallest and most economical; an MPV handles more passengers and luggage; an 8-seater is for large groups. Each listing includes the passenger and luggage capacity so you can confirm the vehicle is right before you choose. Extras — child seats, meet & greet, flight tracking (included by default for airport arrivals) — can be added here. The fare updates as you add options.
Review your journey details and total fare before confirming. If everything looks right, enter your payment details or choose to pay by card in the vehicle. On confirmation, a booking reference is issued and an email is sent to you immediately. The fare shown is the fare charged — no adjustments after the fact.
Around 24 hours before your pickup, you receive a message with your driver's name, vehicle make, colour and registration, and their direct contact number. For arrivals, your flight is being tracked from its scheduled time. If the flight is delayed, your driver's timing adjusts. If you have any questions about your booking in the meantime, call us on +44 (0) 158 282 4631 or contact us online. Ready to book? Get your fixed fare now.
Booking a London airport transfer takes under five minutes online. You enter your pickup address, destination airport and terminal, travel date and time, your flight number (for arrivals, so we can track it), number of passengers and bags. A fixed fare is displayed before you confirm. You receive booking confirmation by email and driver details — usually 24 hours before your journey. On the day, your driver arrives at your confirmed time; for arrivals, they adjust to your real landing time.
This page pulls together everything you need on how to book a London airport transfer in one place — how it works, what to expect and the questions we are asked most — so you can decide and book with confidence. Prefer to talk it through? Call us any time on +44 (0) 158 282 4631 for a fixed-fare quote.
The booking form asks for a small set of details that determine your fare and allow us to prepare your driver correctly. Your pickup address and drop-off address (or airport and terminal) are the core of the quote. Your travel date and time tell us when to schedule your driver. Your flight number, for airport arrivals, is what we use to track your landing time and adjust to delays. Your passenger count and luggage description — number of large cases, number of hand bags — determines which vehicle type is appropriate. Optional additions include child seat requirements, meet & greet, and any notes for the driver.
Pickup address (full postcode)
Destination airport and terminal number
Travel date and time
Flight number (for arrivals)
Number of passengers
Number and size of bags
Optional: child seats, meet & greet, driver notes
Once you enter your details, the booking system shows you a fixed fare based on your addresses and vehicle choice. This is the fare you pay — it does not change based on traffic, time of day beyond what is in the quote, or driver availability. You can compare vehicle types: a saloon fare will be lower than an MPV, and the luggage capacity listed with each vehicle tells you which is right for your bags. There is no commitment at this stage — the fare is shown before you confirm and pay. If the price is right, you confirm and receive a booking reference by email.
After confirming your booking, you receive an email with your booking reference, journey details and the fixed fare. In the 24 hours before your pickup, you receive your driver's name, vehicle make and colour, and contact number. For airport arrivals, your driver tracks your flight from its scheduled landing time. If your flight is delayed, the driver adjusts their timing automatically — no action needed from you. On the day, your driver arrives at your confirmed pickup time (for departures) or when you clear arrivals (for pickups). You pay the confirmed fare by card or cash.
Contact us by phone or email as soon as you know you need to change travel details. Changes to pickup time, terminal or vehicle type can usually be accommodated if made in advance. Cancellation policies vary by how far ahead of the journey you cancel — check the terms at the time of booking for the relevant window. For last-minute changes on the day, call us directly. Our phone line is staffed 24 hours: +44 (0) 158 282 4631. For a new booking, visit the booking page now.
The most frequent hold-up is an incomplete pickup address — a postcode without the specific house, flat or building name in a densely built-up area, or a large office or hotel without a note on which entrance to use. Adding those details at booking rather than leaving them for the driver to work out on the day means less back-and-forth by phone right when you are trying to leave. A similar issue comes up with terminal numbers on multi-terminal airports: confirming your terminal against your actual airline booking, rather than assuming from memory, avoids a driver being positioned at the wrong one.
The other common gap is luggage that changes between booking and travel — an extra case bought while away, or a different group size on the return leg than the outbound. Updating us as soon as that changes, rather than assuming the original vehicle will still cope, means the right car is arranged rather than a squeeze at the kerb. None of these are complicated to fix; they are just easiest to avoid altogether by giving slightly more detail than feels necessary when you first book.
You need your pickup address (full postcode), destination airport and terminal number, travel date and time, number of passengers, number and size of bags, and your flight number for arrival pickups. Optional extras include child seats and meet & greet.
As early as possible, particularly for early morning pickups and peak travel dates. Booking a week or more in advance is recommended. For last-minute bookings, call us directly — we do handle same-day requests where a driver is available, but advance booking guarantees your fare and driver.
For last-minute requests, call +44 (0) 158 282 4631. Online bookings are for planned journeys. Same-day availability depends on driver capacity and cannot be guaranteed in the way that advance bookings can.
You can pay online at the time of booking by card, or pay by card in the vehicle on the day at the confirmed fixed fare. Corporate account clients pay by invoice. Cash is accepted in some circumstances — confirm at booking.
Contact us as soon as you notice. The flight number is used to track your arrival time. An incorrect number means we are tracking the wrong flight, which can affect when your driver arrives. Call or email to correct it before your journey date.
Yes. Contact us by phone or email. Changes made in advance can usually be accommodated. Cancellation terms depend on how far ahead of the journey you cancel — full terms are provided at the time of booking.
Yes. A confirmation email with your booking reference, fare and journey details is sent immediately. Driver details — name, vehicle, contact number — are sent approximately 24 hours before your pickup.
You receive your driver's contact number 24 hours before your journey. Your driver will contact you on the day to confirm. For airport arrivals, we track your flight so your driver's timing adjusts to your landing automatically.
Contact us as soon as you know your passenger count has changed. Adding passengers may require a larger vehicle. Do not just add passengers on the day without checking — the vehicle may not have the capacity, and an upgrade may have a different fare.
Yes. A PA, travel agent or family member can book on your behalf. Provide the traveller's name and contact number so driver details go to the right person. For corporate account bookings, your designated booker can manage all journeys centrally.
This page is written and reviewed by the Airportmove operations team, a London-licensed private-hire operator based at 450 Bath Rd, near Heathrow. We arrange fixed-fare airport, station, cruise-port and door-to-door transfers across London and the UK every day. Need help? Call +44 (0) 158 282 4631 or email booking@airportmove.co.uk.
Last updated: 6 July 2026
