Last updated: [DATE — insert before launch]
This policy explains how Airport Move collects and uses your personal data when you use our website or book our services. We are committed to handling your information in line with UK data protection law.
Airport Move, 450 Bath Rd, London UB7 0EB, United Kingdom, is the controller of your personal data. Contact us at booking@airportmove.co.uk or +44 (0) 158 282 4631. [Insert registered company name and ICO registration number.]
We collect the details you give us to provide a transfer, including your name, contact details, pickup and drop-off addresses, travel dates and times, flight numbers, passenger numbers and payment information. We may also collect technical data such as your IP address and how you use our website.
We use your data to provide and manage your booking, communicate with you about your journey, track your flight, take payment, provide customer support, meet legal obligations, and improve our service. Where you have agreed, we may send you offers and updates.
We process your data to perform our contract with you (your booking), to meet legal obligations, for our legitimate interests in running and improving the service, and with your consent where required (for example, marketing messages).
We share data only as needed to provide your transfer, for example with the assigned driver, and with service providers such as payment processors. We do not sell your personal data. [Insert details of any booking platform, mapping or payment providers used.]
We keep your data only as long as necessary for the purposes above and to meet legal and accounting requirements. [Insert retention periods.]
You have the right to access, correct, delete or restrict the use of your personal data, to object to processing, and to data portability, subject to legal limits. To exercise these rights, contact us using the details above. You can also complain to the Information Commissioner's Office (ICO).
Our website uses cookies. See our Cookie Policy for details of the cookies we use and how to manage them.
We take appropriate technical and organisational measures to keep your personal data secure and to prevent unauthorised access, loss or misuse. This includes limiting access to your information to the people who need it to arrange your journey, and using reputable providers for payment and booking where applicable. No method of transmission over the internet is completely secure, but we work to protect your data once it reaches us.
Your data is primarily processed in the United Kingdom. If any provider we use stores or processes data outside the UK, we will take steps to ensure it is protected by appropriate safeguards in line with UK data protection law.
We only send marketing messages where you have agreed to receive them, and you can opt out at any time using the unsubscribe link in our emails or by contacting us. Choosing not to receive marketing will not affect your bookings or the service we provide. We do not sell your personal data to third parties for their own marketing.
Our services are intended for adults making travel arrangements. We do not knowingly collect personal data from children except the passenger details needed to provide a booking made by a responsible adult, such as the number of children travelling so we can fit the right seats.
We may update this policy from time to time as our service or the law changes. The latest version will always be available on this page with the date it was last updated, so please review it occasionally.
Do you share my details with my driver? Yes, but only what the driver needs to complete your journey, such as your name, pickup and drop-off and contact number. This lets them reach you and find the address.
Do you keep my card details? Payments are handled securely, and we do not store full card numbers on our own systems. .
How do I access or delete my data? Contact us with your request and proof of identity, and we will respond within the time limits set by UK data protection law, subject to any legal reasons we must keep certain records.
Can I complain if I am unhappy? Yes. Contact us first so we can put things right, and you also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Questions about your data? Contact us at booking@airportmove.co.uk or call +44 (0) 158 282 4631, or write to Airport Move, 450 Bath Rd, London UB7 0EB.
