Last updated: [DATE — insert before launch]
These terms govern your use of the Airport Move website and the booking of our transfer and minicab services. By booking with us you agree to these terms.
Airport Move provides private hire transfer and minicab services. Our address is 450 Bath Rd, London UB7 0EB, United Kingdom. You can contact us on +44 (0) 158 282 4631 or at booking@airportmove.co.uk. [Insert registered company name, company number and licensing authority.]
A booking is confirmed once we have accepted it and issued a confirmation. You are responsible for giving accurate pickup and drop-off details, dates, times, flight numbers and passenger numbers. We are not liable for problems caused by incorrect information provided at booking.
Fares are quoted as fixed prices based on the details you provide and are confirmed before you travel. Changes to the journey, route, stops, waiting time or passenger and luggage numbers may change the fare. The agreed fixed fare includes the quoted journey, applicable airport charges and the stated free waiting time.
Airport pickups include a set amount of free waiting time after the flight lands. [Insert exact free waiting allowance and the rate for additional waiting.] Waiting time beyond the included allowance, or for non-airport pickups, may be charged at our standard rate, which we will tell you in advance where possible.
For airport pickups we track the flight you provide and adjust the pickup time accordingly. We do not charge extra for delays caused by the airline or air traffic control. We are not responsible for missed flights or connections caused by circumstances outside our reasonable control, such as traffic, weather or road closures.
You can change or cancel a booking by contacting us. [Insert cancellation window and any cancellation or amendment charges.] We reserve the right to cancel a booking where necessary, in which case any payment made for that booking will be refunded.
Payment can be made online, by card to the driver, or on an approved account. You agree to pay the full fixed fare and any agreed additional charges. [Insert details of accepted payment methods and account terms.]
Passengers must behave safely and lawfully and wear seatbelts where fitted. Vehicles are provided with luggage capacity based on the vehicle booked; we may decline luggage that exceeds the agreed capacity or is unsafe to carry. We are not liable for damage to unsuitable or fragile items not declared at booking.
Nothing in these terms excludes liability that cannot be excluded by law. Subject to that, our liability for any booking is limited to the value of that booking. [Have this clause reviewed to ensure it reflects your insurance and legal position.]
We fit infant, child and booster seats free of charge when you request them at the time of booking, and you are responsible for telling us the number and type required. For wheelchair users or assisted travel, please tell us your requirements when booking so we can provide a suitable vehicle. We cannot guarantee unrequested seats or accessibility features at the point of pickup.
We provide the class of vehicle you book, sized to the passenger and luggage numbers you give us. Occasionally we may supply an equivalent or larger vehicle where necessary to fulfil your booking, at no extra cost to you. If you under-declare passengers or luggage, the booked vehicle may not have room, and any change of vehicle on the day may affect the fare.
Please check the vehicle for your belongings before you leave. We will make reasonable efforts to return lost property found in our vehicles, but we are not responsible for items left behind. Any items recovered will be held for a reasonable period for you to collect or arrange return.
We are not liable for failure or delay caused by events beyond our reasonable control, including severe weather, traffic, accidents, road closures, strikes or acts of government. Where such events affect your journey, we will make reasonable efforts to complete the booking or offer an alternative.
If something goes wrong, please contact us as soon as possible so we can investigate and put it right. We aim to acknowledge complaints promptly and resolve them fairly.
These terms are governed by the laws of England and Wales, and disputes are subject to the courts of England and Wales.
Is my fare really fixed? Yes. The price we quote from your details is the price you pay, unless you change the journey, route, stops, waiting time or passenger and luggage numbers after booking.
What happens if my flight is delayed? We track the flight you give us and adjust the pickup, with no extra charge for delays caused by the airline or air traffic control.
Can I cancel and get a refund? You can change or cancel by contacting us; any refund depends on the cancellation terms that apply to your booking. .
What if I have more luggage than expected? Tell us as soon as possible. We will try to provide a suitable vehicle, but extra capacity may change the fare or, if undeclared, may not be available on the day.
Questions about these terms? Contact us at booking@airportmove.co.uk or call +44 (0) 158 282 4631, or write to Airport Move, 450 Bath Rd, London UB7 0EB.
