The busiest times for Paddington Station are weekday rush hours, when the main approach roads carry commuter traffic alongside airport and local journeys. If you are travelling before 8am or after 5pm on a weekday, it pays to leave a little earlier; evenings, weekends and school holidays tend to move more freely. We plan the timing either way, so the fixed fare and the pickup time both hold.
Nothing about the pickup is left to chance: the meeting point is agreed in advance, and on airport legs we track the flight so the timing matches your real arrival, not the timetable. Plan for the usual airport process around the journey itself — security and check-in outbound, passport control and baggage inbound — which is exactly what the free waiting allowance in your fare is there for.
Mentioning your group size and luggage at booking, rather than on the day, means we bring the right car from the start — a saloon for four passengers and two large cases, or an estate, MPV or 8-seater when there is more to carry. Expect more demand for this kind of journey around school holidays and summer, so a little lead time helps when it comes to booking the right vehicle.